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Select a Question
  1. How Can I Place an Order?
  2. Who is ACC?
  3. Hours for Phone and Fax Orders
  4. Hours for Online Ordering
  5. Pricing
  6. Payment Methods
  7. Shipping
  8. Pick-Up Orders
  9. Directions to ACC
  10. Order Changes
  11. Returns
  12. Special Orders
  13. Registering
  14. Timing Out (Shopping Cart)
  15. Choosing a Preferred Method of Payment
  16. Access for Additional Employees on MY ACCOUNT
  17. What if I Forget my Username and Password?
  18. Choosing a Preferred Method of Shipping
  19. Changing Method of Payment at Checkout
  20. Pricing Corrections
  21. Calculating Your Total (for Piece Price and Dozen Price Customers)
  22. Adding Items to Your Cart
  23. Possible Shortage on Low Inventory
  24. Stored "Ship To" Addresses
  25. Making Changes to Your Account
  26. Disclaimer: Color Swatches Online & Links
  27. Sundog Size Disclaimer
  28. Inner Harbor and Jonathan Corey Styles
  29. HOB-Central Disclaimer
  30. Jerzees Disclaimer
  31. Auburn Disclaimer



1: How Can I Place an Order?


2: Who is ACC?


3: Hours for Phone and Fax Orders

Customer service personnel are available between the hours of 8:30 a.m. through 6:00 p.m. (Eastern Standard Time) Monday through Thursday and 8:30 a.m. through 5:30 p.m. (Eastern Standard Time) Friday for phone orders. To ship the same day, all orders must be placed by 5:00 p.m. All orders placed after 5:00 p.m. may be shipped the following business day.

Air shipments for next day delivery must be placed prior to 4:00 p.m. This includes UPS Next Day Air, UPS 2nd Day, UPS 3 Day, FedEx Priority Overnight, FedEx Standard Overnight and FedEx 2nd Day.

Orders placed with Atlantic Coast Cotton's fax ordering system must be submitted by 5:00 p.m. EST for same day shipping.  All orders received after 5:00 p.m. may be shipped the following business day.

 



4: Hours for Online Ordering


5: Pricing


6: Payment Methods

  • C.O.D. CASH: All initial orders are shipped on a C.O.D. Cash basis. Payment to the UPS driver must be in the form of certified check or money order.
  • C.O.D. CHECK: Upon approval, customers may make C.O.D. payments to their UPS driver by company check. To obtain company check privileges, request an application from your salesperson or the credit department.
  • VISA & MasterCard: To protect our customers, completing a charge card use application is necessary along with a copy of your credit card and drivers license. Please request a credit card price list.
  • NET TERMS: Terms are granted to customers with exceptional sales histories and excellent credit references. Financial statements may also be required. Open terms are net from the date of invoice. A finance charge of 1.5 percent per month (18 percent per annum) will be charged on balances beyond established terms. We reserve the right to revoke credit terms.


7: Shipping


8: Pick-Up Orders


9: Directions to ACC

Directions

Atlantic Coast Cotton

14251 John Marshall Highway

Gainesville, VA 20155

 

 

From Washington, DC:

 

Heading West on I-66 32.4 miles.

Take exit 43A onto 29 South toward Warrenton/Gainesville.

Make a right before the first light on John Marshall Hwy (VA 55).

Shell gas station and 7-Eleven are on the corner.

Approximately half a mile, make a left into the Gainesville Business Park.

ACC is the large green building in the far back left.

We are building A.

 

 

From Richmond, VA:

 

Heading North on I-95 54.7 miles.

Take the US-17 exit towards Warrenton, exit 133 13.5 miles.

Continue to follow US-17 North 19.1 miles.

US-17 North becomes US-29 North 13.4 miles.

Make a left on to Gallaher Road.

Race Way gas station is in the corner.

Cross over railroad tracks.

Go 0.2 miles and make a left (through the brick gate) into the Gainesville Business Park.

Then turn right. Road will bear left.

ACC is on the right building A.

We are building A.

Look for the Pick-Up area sign.



10: Order Changes


11: Returns

ACC is committed to your satisfaction. Please follow these guidelines concerning returns to help us better serve you.

  1. Any and all claims must be made within 72 hours of receipt of merchandise to our Quality Assurance department.
  2. An invoice number and Return Authorization number must be referenced on all returns. There will be a 20 % restocking fee.
  3. No returns will be accepted on printed or washed merchandise unless defective. Garments must be inspected and verified to be the correct product before embellishing. For third parties, it is the responsibility of your printer/embroiderers to verify shipments prior to embellishing.
  4. Refusals—any items that have been shipped and then refused will have a 20% restock fee plus all freight charges.
  5. No returns of discontinued or closeout items.


12: Special Orders


13: Registering


14: Timing Out (Shopping Cart)


15: Choosing a Preferred Method of Payment


16: Access for Additional Employees on MY ACCOUNT


17: What if I Forget my Username and Password?


18: Choosing a Preferred Method of Shipping


19: Changing Method of Payment at Checkout


20: Pricing Corrections


21: Calculating Your Total (for Piece Price and Dozen Price Customers)


22: Adding Items to Your Cart


23: Possible Shortage on Low Inventory


24: Stored "Ship To" Addresses


25: Making Changes to Your Account


26: Disclaimer: Color Swatches Online & Links


27: Sundog Size Disclaimer


28: Inner Harbor and Jonathan Corey Styles


29: HOB-Central Disclaimer


30: Jerzees Disclaimer


31: Auburn Disclaimer





This site may provide links and pointers to Internet sites maintained by third parties. ACC does not operate or control in any respect any information, products or services on these third-party sites. The materials in third-party sites are provided "as is" and without warranties of any kind either express or implied. To the fullest extent permissible pursuant to applicable law, ACC disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. ACC does not warrant or make any representations regarding the use or the results of the use of the materials from third-party sites in terms of their correctness, accuracy, timeliness, reliability or otherwise.  
 
 

Gainesville, Virginia • Ph. 1-800-262-5660 • Fax 1-800-377-2488 • Site Administrator: internet@accinfo.com • Ext. 9230